Back Office Modernization in the Age of Digital Transformation

As organizations continue to leverage digitaltools to maintain competitive advantage and improve the buyer journey, we’re seeing an alarming tendency that harms legacy organizations in Long Beach who’ve been utilizing the same protocols and software for years.

When organizations begin the trek toward Digital Transformation, they tend to focus on customer-facing departments like Marketing, Sales, and Customer Service and neglect the Back Office. While it’s vital to improve the customer experience and correctly market your products and services, forgetting about other areas that also support clients, suppliers, partners, and staff can hurt your capacity to provide a seamless experience for everyone involved.

Our View

In our humble opinion, the Back Office is the cornerstone of your organization. If your workflow creates slow downs, the productivity of your entire business deteriorates. For example, let’s say a company acquires a new customer in minutes but requires a month to train a new employee or vendor. That’s a problem because both your employees' abilities and your supplier’s products play a critical role in providing excellent service to the customer. Therefore, if those components are not operating accurately, your client is ultimately the one who suffers. Your Front Office can only be as capable as your Back Office, and both must be considered during a strategic digital transformation.

The Digital Back Office

Connected Systems

Systems are unified logically to support the user experience for your staff, making it more efficient for knowledge workers to use more than one tool. By aligning systems so that they’re interacting with one another, knowledge workers can avoid duplicative work, make better choices, and concentrate on more critical tasks.
Purpose Driven Processes

Doing it the way you’ve always done it is no longer a good reason for avoiding change in your business processes. This inflexible mindset is destructive to any digital transformation or modernization endeavor and should be resolved through education on creating task expertise and change administration. Every job should have a designated goal, require the least manpower, and be aligned with this strategic initiative.
A Seamless Experience

It’s just as vital for your employees, partners, and suppliers to have a pleasant user experience as it is for your customers. Eliminating unnecessary jobs should be your first objective, particularly when hiring new employees. In the age of digital transformation, a cumbersome staffing experience could hurt the health of your entire company.
Cloud, SaaS, Hybrid Transition

While Cloud and SaaS platforms are increasing in utilization, organizations are moving more and more to Cloud and Hybrid structures and retiring legacy systems to remain cost-effective and productive.
Security Expectations

Your clients, workers, vendors, and partners all expect you to have modern security protocols active that reduce the chance of a breach. Knowledge is power in the this digital generation and your company will be expected to keep it safe without sacrificing the user experience.
Intelligent Decision-Making
Organizations should make data-driven judgments while utilizing Business Intelligence software that empower decision-making with a birds-eye view that leverages multiple data authors and systems.
Task Automation

In the era146] of Intelligent Automation and Machine Learning, handling invoices or purchase orders should need little human intervention. Day-to-day jobs should be automated so that human capital can concentrate on the most vital work.